sales person. So how old are you? Okay, it was a trick, but no trickier than listening to your clients whether you’re on the phone or in person. Listening is an art, not a science. While we usually can hear prospects or clients, the real question is if we’re really listening to them. You might think listening is easy. After all, doesn’t everybody listen? Listening isn’t the same as hearing. Think about a commercial for a product you have no interest in. It’s easy to tune that information out, isn’t it? Hearing is one thing, but listening is another. While it’s easy to hear what the client or prospect says, great service begins with great listening skills. Here are our six steps to becoming a better listener…
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